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Privacy Policy

PRIVACY POLICY

Last updated: October 29, 2026

1. INTRODUCTION

1.1 This Privacy Policy describes how Rosalie & Grace ("we", "us", "our") collects, uses and shares personal information when you visit or make a purchase from rosalieandgrace.com (the "Website").

1.2 By using the Website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Information you provide: name, email address, shipping and billing address, phone number, order details, and any information you include in messages to our customer service, reviews or photos.

2.2 Payment information: payments are processed by our payment providers. We do not store full credit card numbers.

2.3 Information collected automatically: IP address, browser and device type, time zone, pages viewed, products viewed, referring website, search terms and information about how you interact with the Website, collected through cookies, pixels and similar technologies.

3. HOW WE USE YOUR INFORMATION

3.1 We use personal information to:

  1. process and fulfill orders, including payment, shipping, returns and order confirmations;
  2. communicate with you about your order and respond to your questions;
  3. send newsletters and promotional emails if you have subscribed;
  4. administer giveaways and promotions;
  5. detect and prevent fraud, chargebacks and abuse, and defend our legal rights;
  6. improve and optimize the Website, our products and our advertising;
  7. comply with legal and tax obligations.

4. COOKIES AND TRACKING

4.1 We use cookies and similar technologies to operate the Website, remember your cart, analyze traffic and measure and personalize advertising. You can disable cookies in your browser settings, but some parts of the Website may not function properly.

4.2 We may use advertising technologies such as the Meta (Facebook and Instagram) Pixel to show you relevant ads on other platforms and to measure the effectiveness of our advertising.

5. SHARING YOUR INFORMATION

5.1 We share personal information only with service providers that help us operate our business, including:

  1. Shopify, which hosts our online store;
  2. payment providers, to process payments securely;
  3. fulfillment partners and carriers, to ship your order;
  4. email marketing providers, to send newsletters;
  5. advertising and analytics partners, such as Meta and Google, to measure and improve our advertising.

5.2 We may also disclose information to comply with applicable laws, respond to lawful requests, prevent fraud, or protect our rights, including in payment disputes.

5.3 We do not sell your personal information for money. Sharing information with advertising partners for targeted advertising may be considered "sharing" or a "sale" under certain US state laws. You can opt out as described in Section 8.

6. INTERNATIONAL TRANSFERS

6.1 Your information may be processed and stored outside your country of residence, in countries where our service providers and fulfillment partners operate. We take reasonable measures to ensure your information is protected.

7. DATA RETENTION

7.1 We retain order information for as long as necessary to fulfill orders, handle returns and disputes, and meet legal, accounting and tax requirements. Newsletter data is retained until you unsubscribe.

8. YOUR RIGHTS

8.1 Depending on your place of residence, including California and other US states with privacy laws, you may have the right to:

  1. request access to the personal information we hold about you;
  2. request correction or deletion of your personal information;
  3. opt out of the sale or sharing of your personal information for targeted advertising;
  4. not be discriminated against for exercising these rights.

8.2 To exercise these rights, email support@rosalieandgrace.com. We may need to verify your identity before processing your request. We will respond within the time required by applicable law.

8.3 You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email.

9. SECURITY

9.1 We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

10. CHILDREN

10.1 The Website is not intended for individuals under the age of eighteen (18). We do not knowingly collect personal information from children.

11. CHANGES TO THIS POLICY

11.1 We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised date.

12. CONTACT

For questions about this Privacy Policy or your personal information, please contact us at support@rosalieandgrace.com.