Shipping Policy

SHIPPING POLICY

Last updated: October 29, 2026

This Shipping Policy applies to all orders placed through rosalieandgrace.com, operated by Rosalie & Grace ("we", "us", "our"). By placing an order, the Customer agrees to the terms set out below. This Policy forms part of our Terms of Service.

1. SHIPPING DESTINATIONS

1.1 We currently ship exclusively to addresses within the United States. Shipping to multiple addresses within a single order is not supported.

2. SHIPPING COSTS

2.1 Standard shipping is free of charge on all orders within the United States, with no minimum order value.

3. PROCESSING TIME

3.1 Orders are processed within one (1) to three (3) business days (Monday to Friday, excluding US federal holidays) after payment has been confirmed.

3.2 During promotional periods, holidays or periods of high demand, processing may take longer. Orders placed on weekends or holidays are processed on the next business day.

4. DELIVERY TIME

4.1 After dispatch, delivery generally takes 5-12 business days.

4.2 Estimated total delivery time = processing time + delivery time.

4.3 All delivery times are estimates only and are not guaranteed. If we anticipate that an order cannot be shipped within the stated time, we will notify the Customer by email and offer the option to cancel the order for a full refund.

5. ORIGIN OF SHIPMENTS AND CUSTOMS

5.1 To offer the best possible prices, Items are shipped from our fulfillment warehouses, which may be located outside the United States.

5.2 Orders may be subject to import duties, taxes or customs fees upon arrival. Any such charges are the sole responsibility of the Customer and are non-refundable.

5.3 We are not responsible for delays caused by customs procedures. Packages refused by the Customer because of customs charges are subject to Section 9.

6. ORDER TRACKING

6.1 Upon dispatch, the Customer receives a shipping confirmation email containing a tracking number. Tracking information may take up to two (2) business days to update.

6.2 If no tracking number has been received within five (5) business days of placing the order, the Customer should contact support@rosalieandgrace.com.

6.3 Delays in tracking updates do not mean that an order is lost.

7. SPLIT SHIPMENTS

7.1 Orders containing multiple Items may be shipped in separate packages and may arrive on different dates. A separate tracking number is provided for each package. Partial delivery does not constitute a missing Item until all packages of the order have been delivered.

8. SHIPPING ADDRESS

8.1 The Customer is solely responsible for providing a complete and accurate shipping address at checkout.

8.2 Address changes can only be requested within twelve (12) hours of placing the order by emailing support@rosalieandgrace.com. Changes cannot be guaranteed once the order has entered fulfillment.

8.3 We are not responsible for orders that are delayed, lost, misdelivered or returned as a result of an incorrect or incomplete address provided by the Customer.

9. REFUSED, UNCLAIMED OR RETURNED PACKAGES

9.1 If a package is refused, not collected from a pickup point, or returned to sender due to an incorrect address or customs charges, the Customer may request reshipment after payment of new shipping costs, or a refund of the purchase price minus all shipping, handling and return costs incurred.

10. DELIVERY AND RISK OF LOSS

10.1 An order is considered delivered once the carrier's tracking information shows it as delivered to the shipping address provided at checkout. At that moment, risk of loss passes to the Customer.

10.2 If a package is marked as delivered but cannot be found, the Customer should check the surroundings of the property, mailbox and neighbors, wait forty-eight (48) hours, and contact the local carrier or post office.

10.3 We are not responsible for packages that are lost or stolen after tracking confirms Delivery, and cannot provide refunds or replacements in such cases. Upon request, we will assist the Customer in filing a claim with the carrier.

11. LOST IN TRANSIT

11.1 If tracking shows no movement for more than ten (10) business days, or the carrier confirms that a package has been lost before Delivery, the Customer must notify us within thirty (30) days of the estimated delivery date. After investigation with the carrier, we will send a free replacement or issue a full refund.

12. DAMAGED PACKAGES

12.1 If a package arrives visibly damaged, the Customer should photograph the package and its contents before opening it fully and notify us within seven (7) calendar days of Delivery in accordance with Section 9 of our Return & Refund Policy.

13. EVENTS BEYOND OUR CONTROL

13.1 We are not liable for delays or failures in delivery caused by events beyond our reasonable control, including carrier delays, customs inspections, extreme weather, natural disasters, strikes, pandemics or government measures.

14. CONTACT

For all questions regarding shipping, please contact our customer service at support@rosalieandgrace.com. We reply within 24 hours on business days.